Terms and Conditions


Terms and Conditions

General terms and conditions of business

Section 1 General provisions

(1) white label eCommerce GmbH (“wleC”) and the “Tickethall.de” platform (“Tickethall”) operated by Starwatch Entertainment GmbH (“Starwatch") are not themselves the organizers of the events that are offered. wleC offers tickets for sale on “Tickethall.de” on behalf of the respective organizer as a commercial agent commissioned and authorized by the respective organizer.

The events are conducted by the respective organizer, which is also the party issuing the tickets. The purchase of tickets established contractual relations with regard to attendance at the event exclusively between the ticket holder (customer) and the respective organizer. The organizer’s own general terms and conditions of business may apply for these legal relations. By ordering tickets, the customer commissions wleC to transact the purchase of the ticket, and also to send it.

The following general terms and conditions of business apply to all business relations between wleC and the customer. The version of the terms and conditions valid at the time the contract is entered into shall apply each time.

(2) Consumers within the meaning of the terms and conditions of business are natural persons with whom a business relationship is entered into, where it is not possible to assign a commercial or independent professional activity to these persons. Businesses within the meaning of the terms and conditions of business are natural or legal persons or partnerships with legal capacity with which a business relationship is entered into and which act in exercise of a commercial or independent professional activity. Customers within the meaning of the terms and conditions of business are both consumers and businesses.

(3) By acknowledging these general terms and conditions of business, the customer confirms that they have also read, understood and acknowledged the relevant house or stadium rules of the event venues for which they have purchased tickets.

(4) Deviating, conflicting or supplementary general terms and conditions of business shall not form part of the contract – even if they are acknowledged – unless their validity has been expressly approved in writing.

Section 2 Conclusion of contract and methods of payment


(1) Our offers are not binding. They are subject to technical and other changes within reasonable bounds. No liability is assumed that the data contained in the “Tickethall.de” website are correct.

(2) By placing an order, the customer states that their contract offer is binding. We will confirm receipt of the customer’s order immediately. The confirmation of receipt does not constitute any binding acceptance of the order. The confirmation of receipt can be linked to the notice of acceptance.

(3) We are entitled to reject and the cancel the acceptance of the order, for example after checking the customer’s credit rating, or in the event of breaches of specific conditions that have been referred to during the advance booking, or in the event of an attempt to circumvent these conditions (e.g. by registering and using several customer profiles). The notice of cancelation can also be implied by crediting to the customer the amounts already paid. We are entitled to limit the order to a standard household quantity.

(4) The contract is entered into subject to the condition that it may not be or may be only partially performed in the event that we receive incorrect or improper supplies. The customer will be informed immediately in the event of the non-availability or only partial availability of the service. The consideration will be refunded without delay.

(5) The text of the contract will be stored by us and sent to the customer by e-mail after the contract is entered into.

(6) Payment can be made using various payment methods. The payment methods available can vary depending on the events offered. The statutory value added tax is included in the price. The total price of the order including all fees is due after the contract is entered into. In divergence from this, when the payment method “by transfer” (payment in advance), the total price is to be transferred in full by the notified date to the account of the commissioned and authorized commercial agent, wleC white label eCommerce GmbH.

(7) Service fees and delivery costs are charged on orders. These fees will be displayed for you in the shopping cart when you place an order. No other costs that are not shown are incurred on top of these fees.

(8) Regulations concerning gift vouchers:

After having purchased a gift voucher, the costumer receives the voucher file including the voucher code. Purchased gift vouchers can only be redeemed on www.tickethall.de . Only one gift voucher can be redeemed per order.

If the order value is lower than the voucher value, the remaining amount can be used for another order with the same voucher code.

Vouchers can only be redeemed before the completion of the order. Vouchers cannot be subsequently redeemed. Gift vouchers cannot be returned or exchanged. No cash disbursement can be made.

The gift voucher can be transferred to a third party by the costumer. In this case, the customer commits to not using the code or revealing it to a third party.

The gift voucher is subject to the limitation period of three years (cf. §195 BGB). The limitation period starts at the end of the year in which the purchase contract conclusion took place.

Section 3 Retention of title in the sale of goods



(1) In the case of consumers, we reserve the right to retain ownership of the goods until the purchase price has been paid in full. In the case of businesses, we reserve the right to retain ownership of the goods until all claims arising from an ongoing business relationship have been settled in full.

(2) The customer is required to inform us immediately if third parties access the goods, for example in the case of attachment, or if the goods are damaged or destroyed. The customer must notify us without delay of a change in ownership of the goods and of their own change of residence.

(3) We are entitled in the event of behavior of the customer contrary to the contract, especially in the event of default in payment, or in the event of any other breach of the contract to withdraw from the contract and demand the return of the goods.

Section 4 Right of revocation

(1) Exceptions from the right of revocation

If wleC offers the following services on behalf of the organizer, the right of revocation shall not exist pursuant to section 312g(2) sentence 1 of the Bürgerliches Gesetzbuch (BGB – German Civil Code):
Goods that are clearly customized to your personal needs, especially printed merchandising articles
Services in the area of recreational events on a specific date or at a specific time, especially tickets for events and travel.
(2) Right of revocation for services

You have the right to cancel this contract within fourteen days without stating any reasons.
The cancelation period is fourteen days from the date that the contract is entered into.
In order to exercise your right of revocation, you must inform us ((Tickethall / Starwatch Entertainment GmbH, Medienallee 4, 85774 Unterföhring, Germany, tel. (hotline): +49 (0) 089 / 411 420 00, e-mail: tickethall@wlec.ag) of your decision to cancel the contract by means of an unambiguous declaration (e.g. a letter sent by mail or e-mail). You can, but are not required to, use the attached specimen cancelation form for this.
To comply with the cancelation period, it is sufficient that you send the notice that you are exercising your right of revocation before the cancelation period expires.

(3) Right of revocation for goods

You have the right to cancel this contract within fourteen days without stating any reasons.
The cancelation period is fourteen days from the date on which you or a third party appointed by you who is not the carrier have or has taken possession of the goods.
In the event of a contract for several goods that you have ordered as part of a single order and that are delivered separately, the cancelation period is fourteen days from the date on which you or a third party appointed by you who is not the carrier have or has taken possession of the last goods.
In the event of a contract for several goods that you have ordered as part of a single order and that are delivered separately, the cancelation period is fourteen days from the date on which you or a third party appointed by you who is not the carrier have or has taken possession of the last goods.
If a contract is entered into for the delivery of an item in several partial shipments or pieces, the cancelation period is fourteen days from the date on which you or a third party appointed by you who is not the carrier have or has taken possession of the last partial shipment or the last piece.
In order to exercise your right of revocation, you must inform us ((Tickethall / Starwatch Entertainment GmbH, Medienallee 4, 85774 Unterföhring, Germany, tel. (hotline): +49 (0) 089 / 411 420 00, e-mail: tickethall@wlec.ag) of your decision to cancel the contract by means of an unambiguous declaration (e.g. a letter sent by mail or e-mail). You can, but are not required to, use the attached specimen cancelation form for this.
To comply with the cancelation period, it is sufficient that you send the notice that you are exercising your right of revocation before the cancelation period expires.

(4) Consequences of revocation

If you cancel this contract, we have to return back to you all payments that we have received from you, including the costs of delivery (with the exception of the additional costs that are incurred as a result of you having selected another form of delivery than the cheapest standard delivery offered by us) immediately and no later than within fourteen days from the date on which we receive the notice of your cancelation of this contract. We will use the same payment method for this repayment that you used in the original transaction, unless otherwise expressly agreed with you; in no event will you be charged fees for this repayment.

In the case of purchase contracts, we can refuse to make the repayment until we have received the goods in return or until you have furnished proof that you have sent back the goods, whichever is the earlier. You must send back or hand over goods to us or the relevant organizer without delay and in any event no later than within fourteen days from the date on which you have informed us of the cancelation of this contract. The period is observed if you send the goods before the period of fourteen days expires. You shall bear the direct costs of sending back the goods.

If you have requested that services should commence during the cancelation period, you must pay us an appropriate amount that corresponds to the share of the services already performed up to the time at which you inform us that you are exercising your right of revocation under this contract in proportion to the overall scope of the services provided in the contract.

(5) Early expiry of the right of revocation

In the case of a contract for services, your right of revocation expires early if the service has been performed in full and was commenced upon the execution of the service after you have given your express consent and have expressly agreed that we commence the execution of the contract before the expiry of the cancelation period and you have confirmed your acknowledgement that you lose your right of revocation as a result of your consent upon the commencement of the execution of the contract.

In the case of a contract for the delivery of digital contents not on a physical data storage device, your right of revocation expires early if you have expressly agreed that we commence the execution of the contract before the expiry of the cancelation period and you have confirmed your acknowledgement that you lose your right of revocation as a result of your consent upon the commencement of the execution of the contract.

Section 5 Limitations of and indemnity against liability

(1) In the case of ordinarily negligent breaches of duty, our liability extends to the foreseeable direct average damages that are typical of this kind of contract. This also applies to ordinarily negligent breaches of duty of our legal representatives or vicarious agents. We shall not be liable to businesses for ordinarily negligent breaches of immaterial contractual duties.

(2) The above limitations of liability do not affect claims of the customer pursuant to the Produkthaftungsgesetz (German Product Liability Act) for damages caused by willful intent or gross negligence, in the event of fraudulent concealment of a defect, and for damages arising from injury to life, limb or health. The liability for damages arising from a breach of a warranty is also not limited. Furthermore, the limitations of liability do not apply to personal injury or damage to health that can be attributed to us or in the event of the loss of life of the customer.

(3) If we provide links to facilitate access to other websites, we shall not be responsible for the third-party contents contained on those websites. We assume no liability for the third-party contents. If we are made aware of unlawful contents on external websites, we will block access to these sites immediately.

(4) The right of the customer to rescind the contract on account of a breach of duty for which the organizer or wleC is not responsible or that does not exist in a defect of the goods is excluded.

(5) The customer indemnifies us against all prejudice that we may incur from third parties on account of harmful actions of the customer – whether by willful intent or gross negligence.

Section 6 Data protection

(1) The customer has been informed of the nature, scope and purpose of the collection, processing and use of the personal data required to execute orders (see “Data protection”).

(2) The customer gives their express consent to the collection, processing and use of personal data. The customer has the right to revoke this consent at any time with future effect.

Section 7 Final provisions

(1) The law of the Federal Republic of Germany applies. For consumers who enter into the contract not for professional or commercial purposes, this choice of law applies only insofar as they are not deprived of the protection granted by mandatory provisions of the law of the country in which the consumer is ordinarily resident. The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

(2) If the customer is a businessperson, a legal entity under public law or a public law special fund, the exclusive venue for all disputes arising from this contract is our company headquarters. The same shall apply if the customer does not have a general in Germany or their residence or habitual place of abode is not known at the time the action is filed. wleC reserves the right also to appeal to any other internationally competent court.

(3) Should individual provisions of the contract with the customer including these general terms and conditions of business be or become invalid in full or in part, the validity of the remaining provisions shall not be affected by that. The fully or partially invalid regulation shall be replaced by a regulation that most closely approximates the economic outcome of the invalid regulation.

- Updated: June 2014 -



If you wish to cancel the contract, please use the format of the specimen cancelation form, fill it in and send it back to the following e-mail address: tickethall@wlec.ag.

 

 

To

Starwatch Entertainment GmbH

Tickethall

Medienallee 4

85774 Unterföhring, Germany

 

Please note: Pursuant to section 312g(2) sentence 1 of the German Civil Code, there is no right of revocation for tickets.

If you wish to cancel the contract for other services or for goods, please use this specimen cancelation form, fill it in and send it back to the following e-mail address: tickethall@wlec.ag .

 

 

Cancelation

 

I/we (*) hereby cancel the contract entered into by me/us (*) for the purchase of the following goods(*) / the performance of the following service(*):

 

 

Ordered on*/received on*:

 

with order number*:

 

Name of the relevant organizer*:

 

Name of the consumer(s)*:

 

Address*:

 

Consumer’s e-mail address*:

 

* Please fill in/replace with details or delete as appropriate

 

 

 

 

Date*                                                               Signature of the consumer(s)*

(only when notice is mailed)

 

 

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